1. What is WildEDC’s return policy?
We accept returns within 30 days of delivery for items that are unused, unwashed, undamaged, and in their original packaging.
2. How do I start a return?
To begin a return, email us at [email protected] with your order number and reason for the return. We’ll provide you with step-by-step instructions.
3. Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer, unless the return is due to a defect or a shipping error on our part.
4. What condition must items be in to be eligible for return?
Items must be:
– Unused and in original condition
– In original packaging
– Free of damage or wear
We reserve the right to refuse returns that don’t meet these requirements.
– Unused and in original condition
– In original packaging
– Free of damage or wear
We reserve the right to refuse returns that don’t meet these requirements.
5. Can I exchange an item?
We currently do not offer direct exchanges. If you’d like a different item, please return the original and place a new order.
6. When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method. Please allow additional time for your bank or credit card provider to post the refund.
7. Are shipping fees refundable?
No, original shipping fees are non-refundable unless the return is due to our error.
8. What if I receive a damaged or defective item?
If you receive an item that is damaged or defective, contact us at [email protected] within 7 days of receiving your order. Include clear photos of the product and packaging. We’ll arrange a replacement or full refund as needed.
9. Are all items eligible for return?
No. The following items cannot be returned or refunded:
– Items marked as final sale
– Customized or clearance items
– Items marked as final sale
– Customized or clearance items
10. Can I return an item after 30 days?
Unfortunately, we are unable to accept returns beyond 30 days from the delivery date.